Shipping policy

Effective Date: 2026-05-26

1. Overview

Aureon Wellness Co is owned and operated by Aureon Wellness LLC. This policy explains how we process and ship orders placed on aureonwellnessco.com.

2. Shipping destinations

We ship to addresses within the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes that cannot accept carrier delivery.

3. Shipping costs

Standard shipping is free on most orders within the continental United States. Certain products or delivery locations may be excluded. Any applicable shipping costs will be clearly displayed at checkout before payment is collected.

4. Processing and delivery time

Orders are processed within 1 to 2 business days after payment is confirmed. Transit time is 5 to 8 business days depending on destination. Total delivery time is therefore 6 to 10 business days from the date of purchase. Business days are Monday through Friday, excluding federal holidays.

If an individual product requires additional handling time, that will be noted on the product page and will override the general timeframe above.

5. Carriers

Orders ship via trusted national carriers including USPS, UPS, FedEx, and freight services as appropriate for the size and weight of the item. Carrier selection is made at our discretion based on destination and package specifications.

6. Order tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery. If you have not received tracking information within 3 business days of placing your order, contact us at support@aureonwellnessco.com.

7. Delivery issues

Delayed or lost packages: If your delivery has not arrived within the stated window, email us at support@aureonwellnessco.com or call 561-759-7799 and we will assist with a carrier trace.

Marked delivered but not received: Confirm your shipping address, check with neighbors or building management, and contact us within 7 days so we can open an investigation with the carrier.

Damaged packages: Photograph the packaging and the item immediately upon delivery and contact us within 48 hours at support@aureonwellnessco.com. We will arrange a replacement or refund as appropriate.

8. Address accuracy

Please verify your shipping address carefully at checkout. We are not responsible for failed deliveries resulting from an incorrectly entered address. If a package is returned to us due to an address issue, we will contact you to arrange reshipment and any applicable reshipment fees will apply.

9. Returns and refunds

For information on returns, refunds, and restocking fees, please refer to our Return and Refund Policy.

10. Contact

Email: support@aureonwellnessco.com
Phone: 561-759-7799
Hours: Monday to Friday, 9 AM to 5 PM EST
Address: Aureon Wellness LLC, 5513 North Military Trail, 712, Boca Raton, FL 33496

11. Changes to this policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page.

Thank you for shopping with Aureon Wellness LLC.